The No Nonsense Returns Policy

The No Nonsense Return Policy

We offer a no nonsense refund or exchange policy for all of our goods returned in a as new perfect condition, please do not remove the tags.

Exchanges

In our physical store you can see the corset and try it on, so we thought we'd give you the chance to do that when you buy from our online too.

Return any item within 60 days of purchase and we will happily exchange it for another size, colour, or even style that you'd like. You are welcome to try the item on, but it must be returned in the exact condition that it was sent to you.

If you are unhappy with your order in any way please let us know, we may be able to help.

Refunds

True corset operate a 30 day money back guarantee.

Just return the item within 30 days from the purchase date, in the exact same condition that we sent it to you, with the tags attached. You will then be entitled to a full refund of the item cost. Please note shipping charges are non-refundable.

If you are unhappy with your order in any way please let us know, we may be able to help.

No items should be returned before contacting us.

Returns Criteria

Corsets should be tried on over a t-shirt and not laced tight when trying for size as corsets quickly form the shape of your body when tightlaced. We will exchange corsets for an alternative size, but only when the corset is in a unworn brand new condition in original packaging with all the original labels intact, a corset that has been tight laced rather than gently tried for size will not be exchanged.

You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.

Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.

Please note: If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive

Faulty Items

In the unlikely event that an item is recieved by you which is defective or faulty, we will provide a full refund or an exchange, whichever you prefer.

Returns From

Every order sent out by true corset has a returns form in. This must be completed in full and returned with the item. Please complete this form in full and include this in the package, as incomplete forms or missing forms will leed to delays in processing.

Time Limitations

Goods can be returned within 30 days from despatch for a refund and 60 days from despatch for an exchange.

In order to return an item you are required to obtain an RMA number.

In order to obtain an RMA number you are required to send us an email to sales@truecorset.com, with subject “RMA Request” and including the following information:

* Order Number
* Reference Number(s) of the Item(s) you require to return

Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.

Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Non-European Union customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

Please note shipping and postage costs are non refundable.

Please note our 3 for 2 refunds policy

Any 3 for 2 order will always give you the cheapest item free.

* If you have purchased items on a 3 for 2 offer, the cheapest item cannot be returned for a refund
* If you return two items from this offer, you will be refunded for the most expensive of the two items returned
* If you return only one item (any of the 3 purchased) you will not be given a refund for it.
* Full refunds will be given if all three items are returned
You are welcome to return any corsets purchased on a 3 for 2 offer for an exchange.


If you would like further information on our returns policy please call our customer services line on 0845 269 3099, or email us at sales@truecorset.com with your query.