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About Us
This is the online corset boutique for the most respected corset and lingerie manufacturers in the world for the last few years and have been in the corsetry business for over thirty years. All our waist reducing corsets are steel boned to give that much sought after hour glass figure and are made using the finest and most unique cloth. We now also sell a range of fashion corsets.
Our Contact details:
True Corset
TEG United Online Retail, LLC
New Jersey, USA
Tel: 917 477 7709
Email: sales@truecorset.com
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from Canada, place your order and your credit card company will convert the transaction to Canadian Dollars.
We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The charge will show on your statement as Paypal-UnitedOnlineRetail
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Shipping And Handling
LIMITED TIME OFFER - FREE USA & CANADA SHIPPING
We are happy to offer flat rate shipping on all orders under this amount. The shipping cost you pay is per order, not per item.
North Eastern United States
Standard delivery is charged at $7.00 per order. Delivery times are usually 1 to 3 working days if we have your required size, colour and style in stock. Standard delivery is now free for a limited time.
Next day delivery is charged at $18.00 per order. Delivery is the next working day for orders placed before 1pm Eastern Standard Time.
Please note we do no ship orders on Saturday, Sunday or public holidays.
Mid Western United States
Standard delivery is charged at $7.00 per order. Delivery times are usually 1 to 3 working days if we have your required size, colour and style in stock. Standard delivery is now free for a limited time.
Next day delivery is charged at $30.00 per order. Delivery is the next working day for orders placed before 1pm Eastern Standard Time.
Please note we do no ship orders on Saturday, Sunday or public holidays.
Southern United States
Standard delivery is charged at $7.00 per order. Delivery times are usually 1 to 3 working days if we have your required size, colour and style in stock. Standard delivery is now free for a limited time.
Next day delivery is charged at $34.00 per order. Delivery is the next working day for orders placed before 1pm Eastern Standard Time.
Please note we do no ship orders on Saturday, Sunday or public holidays.
Western United States
Standard delivery is charged at $7.00 per order. Delivery times are usually 1 to 3 working days if we have your required size, colour and style in stock. Standard delivery is now free for a limited time.
Next day delivery is charged at $34.00 per order. Delivery is the next working day for orders placed before 1pm Eastern Standard Time.
Canada
Standard first class mail delivery is charged at $11.00 per order. Delivery times are usually 5 to 15 working days if we have your required size, colour and style in stock.Standard delivery is now free for a limited time.
Please note we do no ship orders on Saturday, Sunday or public holidays.
Out of stock corset delivery time can take up to 30 days if the corset has to be made to your requirements. All of our corsets are made using traditional methods and not mass produced factory products.
These are indicated delivery times and actual times may vary.
If you have any questions about the delivery of your corset or if you need it by a specific date please feel free to contact us on sales@truecorset.com and we will try our best to meet your requirements.
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Delivery Schedule
We will normally send your order to you the next business day, should the item ordered be out of stock, we will advise you and try to send the item out within 30 days.
All in stock orders placed before 1pm Eastern standard time are shipped the same day. We do not ship on Saturday, Sunday or public holidays.
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Back Orders
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
All other orders are VAT & Tax free.
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Credit Card Security
We accept secure online payments through PayPal (including credit cards and debit cards). TEG United Online Retail, LLC take credit card security very seriously. For that reason we have chosen to use PayPal to process all of our online credit card transactions.
PayPal protects both parties, merchants and buyers, with robust, state-of-the-art risk management tools and a dedicated anti-fraud team that significantly reduces the probability of encountering fraud – and minimizes its associated costs.
PayPal’s Exclusive Seller Protection Program
PayPal is the only online payment service that provides 100% protection from chargebacks on qualified transactions.
While the vast majority of online payments occur without incident, there’s always the risk that a given transaction could involve either a fraudulent buyer or a stolen credit card.
Unlike many credit card processing services that merely pass transaction risk to the seller, PayPal protects
merchants from this liability and even offers merchants a dedicated team to fight chargebacks on your behalf.
PayPal Protects Sensitive Data
With PayPal, buyer account information (such as credit card numbers or bank account information) is never transmitted except when using 128-bit encryption and is always shielded behind PayPal’s firewall. This means:
• PayPal’s average dispute rate is 4-6 times lower than other credit cards online.
• PayPal’s buyer-related loss rates are 60-70% lower than the losses other online merchants experience when processing credit cards.
Proactive Fraud Team
PayPal is dedicated to anticipating and eliminating fraud before loss occurs. An experienced fraud prevention team, including former law enforcement officials, has helped protect the integrity of PayPal’s transactions while processing more than $17.3 billion in gross merchandise sales.
PayPal is also actively involved in working with law enforcement agencies to stop people who perpetrate online fraud and to reduce the risk of other illegal activities.
PayPal’s Anti-Fraud Measures
• Fraud prevention systems, including pre- and post-transaction screening
• Dynamic, state-of-the-art models and processes which are continuously updated, as well as manual review by our anti-fraud professionals
• Industry-recognized techniques to pre-screen users for fraud, including AVS and CVV2 checks for rapid verification of the names and addresses of new credit card users
• Patent-pending methods for bank account verification
• Proprietary process to verify international credit cards
• Neural network risk models
A Leader in Online Security Innovation
PayPal knows the best way to prevent fraud is to educate users about the methods used to perpetrate online fraud. PayPal supports ongoing fraud prevention education campaigns for its members.
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Guarantee
Price Match Guarantee
Find any identical item cheaper elsewhere not only will we will refund the difference but we will give you a 10% discount too.
This is subject to the below no-nonsense conditions.
1) The item must be brand new and identical in size, colour, style and brand.
2) Pricing errors will not be matched.
3) The price must include VAT or any other applicable taxes, as well as any delivery charges, where applicable.
4) Marketplaces such as Amazon and auction sites such as E-bay are excluded from the Price Match.
5) The price match cannot be used in conjunction with any other offer, promotion, voucher or discount.
6) The item must be publicly available on a website capable of taking payment and supplying the product.
7) Wholesale products are excluded from this Price Match.
8) Only one Price Match request is permitted per item.
9) We reserve the right to withdraw or change the Price Match at any time without notice.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 917 477 7709 or e-mail us at sales@truecorset.com.
Customer services are available by telephone 4am to 1pm Eastern Standard Time, Monday to Friday, excluding public holidays.
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Privacy Policy
True Corset do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on the shopping site to keep track of the cotents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that progress. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
The No Nonsense Return Policy
We offer a no nonsense refund or exchange policy for all of our goods returned in a as new perfect condition to our USA warehouse, please do not remove the tags.
Exchanges
In our physical store you can see the corset and try it on, so we thought we'd give you the chance to do that when you buy from our online too.
Return any item within 60 days of purchase and we will happily exchange it for another size, colour, or even style that you'd like. You are welcome to try the item on, but it must be returned in the exact condition that it was sent to you, with tags attached.
Corsets should be tried on over a t-shirt and not laced tight when trying for size as corsets quickly form the shape of your body when tightlaced.
If you are unhappy with your order in any way please let us know, we may be able to help.
Refunds
True corset operate a 30 day money back guarantee.
Just return the item within 30 days from the purchase date, in the exact same condition that we sent it to you, with the tags attached. You will then be entitled to a full refund of the item cost. Please note shipping charges are non-refundable.
If you are unhappy with your order in any way please let us know, we may be able to help.
No items should be returned before contacting us.
Returns Criteria
Corsets should be tried on over a t-shirt and not laced tight when trying for size as corsets quickly form the shape of your body when tightlaced. We will exchange corsets for an alternative size, but only when the corset is in a unworn brand new condition in original packaging with all the original labels intact, a corset that has been tight laced rather than gently tried for size will not be exchanged.
You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.
Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.
Please note: If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive
Faulty Items
In the unlikely event that an item is recieved by you which is defective or faulty, we will provide a full refund or an exchange, whichever you prefer.
Returns From
Every order sent out by true corset has a returns form in. This must be completed in full and returned with the item. Please complete this form in full and include this in the package, as incomplete forms or missing forms will leed to delays in processing.
Time Limitations
Goods can be returned within 30 days from despatch for a refund and 60 days from despatch for an exchange.
In order to return an item you are required to obtain an RMA number.
In order to obtain an RMA number you are required to send us an email to sales@truecorset.com, with subject “RMA Request” and including the following information:
* Order Number
* Reference Number(s) of the Item(s) you require to return
Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.
Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.
Canadian customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.
Please note shipping and postage costs are non refundable.
Please note our 3 for 2 refunds policy
Any 3 for 2 order will always give you the cheapest item free.
* If you have purchased items on a 3 for 2 offer, the cheapest item cannot be returned for a refund
* If you return two items from this offer, you will be refunded for the most expensive of the two items returned
* If you return only one item (any of the 3 purchased) you will not be given a refund for it.
* Full refunds will be given if all three items are returned
You are welcome to return any corsets purchased on a 3 for 2 offer for an exchange.
If you would like further information on our returns policy please call our customer services line on 917 477 7709, or email us at sales@truecorset.com with your query.
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Overbust Corsets
Underbust Corsets
Fashion Corsets
Suspenders
International
